Contact Us

Follow these step-by-step to get Clinical Pattern on your mobile device:

1. Open up a mobile browser and type in app.clinicalpattern.com
2. Enter your registered email and password. Make sure to check the box next to ‘Remember me.’ This way you won’t need to log-in again in your next visit
3. Apple users: Click the icon on the upper left side of the browser to open the drop-down menu. Then click “Add to Home Screen.”
4. Android users: Click the upper right corner of the browser to open up the drop-down menu. Then click “Add to Home Screen.”

1. Go to https://app.clinicalpattern.com/activate/
2. Fill in the form
3. Enter the 20-digit activation code
4. Click ‘Get Started’ to unlock your account.

Here’s a quick guide to navigate through your Clinical Pattern account.

Yes, as long as you have faculty access and give proper attribution for the videos or simulations being used. Check out our Best Practices for Teaching with Clinical Pattern document for more information!

No. Faculty access is for individual faculty users only. Please have the other professor request their own access by selecting Try it for Free or Get a Faculty Demo at the top of this page.

Faculty webinar information is found on our educator events page. On this page you can find the schedule of upcoming webinars including where to register and access previously recorded webinars on demand.

Our team would be delighted to assist you. Please submit your question on the form above by selecting Institutional Purchasing & Financial Aid and we will respond shortly

If you cancel within 30 days of purchase, we’ll provide a full refund. Unfortunately, we cannot offer refunds after 30 days.

To cancel auto-renewal for your subscription:

1. Log into your account.
2. Click the User Menu in the top-right corner of the home page.
   
3. Select My Account.
4. Click the Products tab and click “Manage Billing” to edit payment information.

1. Log into your account.
2. Click the User Menu button in the top-right corner of the home page.
3. Select My Account.
4. Click the Products tab and click “Manage Billing” to edit payment information.

Oops, make sure your mute button is not on. If you still can’t hear the sound, submit your request above  by selecting Content Update or Suggestion.

Please try the below suggestions: 

1. Check your data/internet connection. Do you have a stable connection? If so, please refresh the page. 
2. Clear the browser cache (or “browsing data”) and force the page to refresh.
3. Try loading the page in a different web browser.
4. If the problem persists, please submit the issue you are experiencing using the form above and select Report a Broken Link.

There are a few things that could be causing this issue: 

1. If your device has a physical switch that you use to put it into silent mode (iPhones, for example), ensure that you do not have silent mode switched on.
2. Most devices maintain at least two different volume settings, one for system volume (ringtones, alerts, etc.) and one for media playback (music, sound from video, etc.). Simply changing your volume setting while on the home screen, for example, will adjust your system volume. To change your media playback volume, try adjusting your volume while the video is playing.
3. If you occasionally connect your device to bluetooth speakers or headphones, ensure that it is not streaming the audio to those devices.

If the problem persists, please submit the issue you are experiencing above and select Content Update or Suggestion.